Hotel Policies
GUEST POLICIES
We know you have options when it comes to hotels in Groveland, California and to make sure you have the best stay possible if you select the Groveland Hotel, we invite you to review our hotel and guest policies.
Rates
Room and suite rates are based on double occupancy. Additional charges include $20 per night, per guest. A 12% Occupancy Room Tax (subject to change) and $12.00 per night energy surcharge also apply.
Check-in / Check-out times
We ask that guests check in between 4 p.m. and 8 p.m. If you are planning on arriving later than 8 p.m., please let us know so that we can make arrangements to provide you with after-hours access. Our check-out time is 11 a.m.
Children & Infants
There is a $20 charge per night, per child over two years.
Pets
We love dogs here and welcome well behaved pup parents at the Groveland Hotel in our pet-friendly rooms: 105, 106, 107, 108, 109 and 110. We charge a fee of $75 per stay, with a limit of one pet per guest. Dogs must be under 80lbs.
Dogs MUST be kept on a maximum, 6-foot leash under owner supervision and may not be left unattended at any time. If a dog is left in your room for any amount of time you will be charged a $250 fee.
Guests are responsible to “clean up” after their dog.
All dog waste must be properly disposed of in a trash receptacle.
Noisy, vicious or unruly dogs are not allowed.
Groveland Hotel is not responsible for, and will hold dog owners accountable for any injury or damage caused by your dog.
Deposit & Payment Terms
To secure your reservation, we do charge the first nights room and tax at the time of booking. The balance is charged seven days prior to arrival.
Cancellation Policy
We understand that sometimes your travel plans will change.
Cancel anytime prior to 48 hours before arrival with a $25 cancellation fee. Bookings canceled inside 48 hours prior to arrival will result in forfeiture of one night’s room and taxes. No fees for booking modifications. Our lowest rate is available if you book directly on our website.
If you made your reservation through a third party (Expedia, Booking.com, AirBnb), you are responsible for adhering to the policies that you agreed to when making your reservation through the third party.
Cell Phones
There is very limited cell phone reception in Groveland. We offer free long distance calls to anywhere in the USA from the phone in your hotel room. If you need to make an international call, please purchase a calling card.
Room Selection
We make every effort to keep you in the room you have chosen, however there are times when we do have to move guests around. If this happens, you will receive a room equal in size, price, and amenities. On occasion, you may even be upgraded for no additional charge.
Lost & Found
We are sure that you would prefer to not leave items behind, but know from our own traveling experiences that it can happen. If you have lost something somewhere along your trip, give us a call and if it is in our lost and found box, we will gladly mail it back to you for the cost of postage and a $10 handling fee.
No Smoking
The Groveland is a 100% smoke-free property. Smoking is not permitted anywhere on the grounds including guest rooms, outside patio or parking lot. This applies to all types of smoking and smoke-producing products, including tobacco, vaping, cannabis, cigars, pipes and incense. This also applies to cooking within guest rooms, including any use of skillets, portable stoves, hot pots or other type of portable, electric, gas or combustible cooking appliance. A $500 cleaning fee will be charged for violation of this policy.
PRIVACY POLICY
If you have any questions or concerns about our Privacy Policy or the way we use your Personal Information, please feel contact us by email at guestservices@groveland.com; via regular mail at PO Box 787, Groveland, CA 95321; or by telephone at (209) 962-4000. Your privacy is of the utmost importance to Groveland Hotel and we welcome your feedback.
PHYSICAL ACCESSIBILITY STATEMENT
Groveland is committed to making our property accessible to people with disabilities. We have one wheelchair accessible room: ROOM 110. Click on the room name to learn more about the handicap features provided in this guest room. We also have all of our handicap accessible features listed on the ADA Property Features section of our Amenities page.
WEBSITE ACCESSIBILITY STATEMENT
Groveland is committed to making our website accessible to people with disabilities.
We have designed our website to be accessible for impaired users to see, navigate, interact and understand the content provided as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).
We have tested the functionality of this website with the achecker.ca tool and the Google Chrome Accessibility Audit tool. We have also tested keyboard only functionality so that people who use screen readers or can’t use a mouse are able to navigate through the website pages efficiently.
We will continue to make every effort to meet evolving accessibility standards.
If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly.
As we continue to improve our website functionality, we appreciate your concerns and suggestions. We welcome impaired users to share accessibility issues you may find.
Contact us at the links below.
Phone: (209) 962-4000
Email: guestservices@groveland.com
